This washing machine has worked faithfully for the last 25 years or so. Right up until about a month ago when I noticed a small amount of water on the floor whenever I did a load of washing.
Being the sensible type, I ignored it.
I ignored it that is, until about a fortnight ago when that little bit of water became a deluge.
Thinking that I should maybe do something about it, I pulled the machine out from the wall and checked the hoses. They all seemed fine but there were a lot of black plastic pieces on the floor underneath the machine, which led me to decide that my faithful machine had gone to the great laundry room in the sky.
It was time for me to buy a replacement.
Later in the week, I gleefully trotted off to buy a new washing machine at the EOFY sales. After dragging a poor salesman back and forward between the top loaders & front loaders for half an hour or so, I finally settled on a lovely looking Hisense 7.5kg front loader. Best of all, they would deliver AND install it on Sunday! I was in shopping heaven.
The next day my machine arrives and is installed and it looks so sparkly and new that I’m really looking forward to doing the washing on Monday morning.
Bright and early Monday morning I rush out with a load of sheets, load the machine, throw in some powder and press START.
So I get out the instructions, check that everything is working and…. still nothing.
I check the troubleshooting section of the manual which tells me to make sure the powerpoint works – check! Then make sure the transport bolts were all removed – check!
:( Still no power to my machine. Finally, I ring Hisense to get a warranty call.
The phone rings for a long time and someone comes on saying “operators are all busy, can we take your number and call you back?” Now that’s great customer service I thought to myself and left my number expecting a call back in the foreseeable future.
About 4 hours later, I decide to try them again as I’d had no return call. After taking all my details, they said that their local contractor would contact me in 2-3 days! Well, that didn’t impress me, but I really couldn’t see the point in chucking a tanty about it.
THREE business days later, I get a text message advising that my claim had been approved for a replacement. Which quite frankly, seemed to me to be the sort of thing that should have happened on the day of the claim, not 3 days later.
Obviously, it was tanty time…
I rang Hisense and they advised that they were really sorry, but mid-next week I should get a replacement. Being unusually assertive for me, I advised that I really appreciated their sorriness, but it was totally unacceptable as I’d spent my money nearly a week ago and still didn’t have the goods that I’d paid for. So they decided I could get a store replacement.
Now, it was time to ring Good Guys and organise the replacement. By this stage I was fairly cynical that it was all going to work, but I was MAAAAAAD and I wasn’t going to back down. Fortunately, Good Guys were awesome and after a quick confirming call to Hisense, they promised to deliver a replacement the next day.
So yesterday (Friday) nearly a week after purchasing my brand new machine, a replacement was delivered. It was a bit late for me to wash then, but I was eagerly anticipating doing a couple of loads on the weekend.
Saturday morning arrives and after dragging myself from the comfort of my bed, I go out and put a load of washing on with no problems. About 45 minutes later, I wandered outside to see how it was doing only to find the laundry floor awash with soapy water!
Turns out, the pipe that the washing machine emptying tube goes into must have a crack or something. I’ve successfully solved my original water on the floor problem by moving the outlet hose into the laundry tub.
Sooooo if you know anyone who wants a Simpson Riviera washing machine that looks it’s age, but apparently works well (except I broke off one of the feet moving it) – just let me know….
Fortunately, Mercury went direct again on 2nd July. I’ll be thinking very carefully about any changes I need to make in October though.